Frequently Asked Questions

Yes. once your order ships, you'll receive a tracking email. If you don't see it within 24 hours of order confirmation, check spam or contact info@wren.com.

Yes. anytime. Use the unsubscribe link at the bottom of any email, or email info@wren.com. No retention process.

Coming Q4 2026. Sign up for our newsletter to be notified when gift cards launch.

No minimum order. Buy any single wrap. Free US shipping on every order. otherwise it's a flat $6.

Not currently. Our products ship in clean recyclable packaging. We may add gift wrapping for the holiday season. let us know if you'd want it.

Email info@wren.com. our small US team replies within 1 business day, Monday-Friday 9am-6pm ET. No bots, no retention scripts.

Helpful info: your order number (if applicable), your name, and a brief description of what you need help with. The more specific, the faster we resolve.

Within 1 business day during normal hours (Mon-Fri, 9am-6pm ET). Weekend emails reply Monday morning.

Yes. if you email within 4 hours of placing the order. After 4 hours, the order may have entered our fulfillment queue and cannot be changed. Email immediately at info@wren.com with your order number.

60-day money-back guarantee. Email info@wren.com. We refund unconditionally. no return shipping, no questions. Keep the wrap.

We're sorry that happened. Email info@wren.com with a photo within 14 days and we'll send a replacement at no charge.

Apple Pay · Google Pay · Shop Pay · Visa · Mastercard · American Express · PayPal · Klarna · Afterpay. All checkout is PCI-compliant via Shopify Payments.

Yes. via Klarna and Afterpay (both at checkout). Pay over 4 installments, interest-free for qualifying orders.

If the order hasn't shipped, email info@wren.com within 4 hours and we may be able to assist. For subscriptions, update your payment method in your account dashboard.

One-time orders are charged immediately at checkout. Subscriptions are charged on each recurring shipment date.

First, check your billing address and card details. If the issue persists, try a different payment method. Email info@wren.com if you need help.

No. WREN never sees your card number. Payment is processed by Shopify Payments (PCI-compliant). Subscriptions are managed by ReCharge (also PCI-compliant).

Orders ship within 24-48 hours from our US fulfillment center. Standard delivery is 3-5 business days via UPS/USPS. Express shipping (1-2 days) available for $14.95.

FREE on every US order. Express shipping is $14.95 (1-2 business days). International coming Q3 2026.

If you email within 4 hours of placing the order, we can usually adjust it. After that, the order may have entered our fulfillment queue and the address cannot be changed.

Yes. once your order ships you receive a tracking email. If you don't see it within 24 hours of confirmation, check spam.

For UPS Ground orders, the driver will leave the package at your door. For Signature Required orders (rare), you'll have 3 delivery attempts before package returns to sender.

Email info@wren.com with a photo within 14 days. We'll send a free replacement.

Email info@wren.com with your order number and a brief reason. We refund within 2 business days. No return shipping required. keep the wrap.

Yes. 60 days from your order date. We give you 90 days because cellular results take 6-8 weeks; you should be able to test the full timeline risk-free.

Neither of us. we don't require return shipping. Keep the wrap (give to a friend, throw away, whatever). We refund unconditionally.

We process refunds within 2 business days of your email. Funds return to your original payment method within 5-10 business days (depending on your bank).

Yes. you can have used the entire wrap and still get a full refund within 60 days. The 60-day guarantee is our promise: if WREN doesn't work for you, we'll refund. Use it without fear.

Refunds go back to your original payment method. PayPal refunds to PayPal, credit card refunds to the same card, etc. You'll receive a confirmation email when the refund is processed.

Promotional purchases get the same 60-day money-back guarantee. We refund the amount you paid (post-discount). The promotional discount itself isn't lost. it applies to your next order if you re-purchase.